Regarding both Selling and Buying in the Market Place!

Posts

Post 541973 by Santa on 2012-10-14 13:58:04

Hello All, As I've mentioned in the past the section we get the most complaints about is MarketPlace. Usually complaints arise from situations created because the Market Place Rules and Guidelines were not followed by either seller or buyer. The Market Place Rules and Guidelines can be found at http://www.vpcuk.org/forums/announcement.php?f=8&a=8 Yes its quite long............but no where near as long as Ebays and about the same length as GumTree's. The vast majority of the content in Market Place Rules and Guidelines is to protect your interests. When a sale is between "normal" members it really is the responsibility of both seller and buyer to agree of the condition of the item for sale, the amount of time it will take to deliver and the level of warranty offered. (i.e. Sold as Seen, Fit for purpose, 3 month part warranty etc). It is also wise to ensure both buyer and seller exchange contact details in private and that you ensure you're happy with those details before completing a deal. You may find it safer dealing with a registered trader of the site if they are selling a similar item to a normal member. At this point I'm going to highlight one particular rule: Rule Violations - If you think a sale, buyer, seller, or other forum member is breaking Forum Rules or these Marketplace Rules, report it using the Report Post feature. Don't police the sale yourself. If a member has a history of Marketplace problems or is involved in a disputed transaction, their other Marketplace activity may be suspended. If we contact you in regards to a dispute raised relating to Market Place activity please ensure you reply as quickly and as completely as possible. Failure to do this may lead to removal of your Market Place access and all your active threads in Market Place. If you have any questions or queries please use the Contact Us page which can be found at http://www.vpcuk.org/forums/sendmessage.php Many thanks

Post 544569 by Santa on 2012-10-31 11:09:17

Hi All, Further to my announcement the other day I would like to add the following: If you find yourself a victim due to a Market Place trade, either goods not turning up, not as described etc we ask that you try to resolve the issue with the seller in the first instance. If you find you aren't getting anywhere then please feel free to contact the team using the Contact Us page found at http://www.vpcuk.org/forums/sendmessage.php If you are dealing with a registered trader on this site we will try to help with the resolution of the issue by initially acting as mediator and using the relationship with have with that trader. If you are dealing with another member we will attempt to mediate but ultimately our influence is limited to restricting or suspending user accounts under certain circumstances and we may not be able to facilitate an ideal solution to your issue. If you find after attempting to resolve the issue with the seller that you've been unable to come to a satisfactory conclusion you may wish to pursue Small Claims. More information on this can be found at http://www.adviceguide.org.uk/england/law_e/law_legal_system_e/law_taking_legal_action_e/small_claims.htm

Post 544665 by Santa on 2012-11-01 12:56:05

Another tip which keeps coming up. Unless you are best mates with, family of, know where the person lives and are able to beat them up or an upstanding and long standing member of the community [SIZE=4]NEVER[/SIZE] use the gift option when sending money via Paypal! You will virtually sign all rights away trying to get money back through Paypal in the event of a dispute!