Post 818638 by Cameron77 on 2019-06-05 19:55:28
So its been a while since i posted.
I had a bit of a scrape with my V40 and had to use my insurance to get it repaired.
The work done on the car was back street garage quality at best but was done at a Main dealers.
So i bumped the OSF corner, bumper, wheel, headlight, drl, wheel bearing etc etc
I had to tell them that the wheel bearing was fubared after them having it a week and still not road testing it.
So anywho, i got my pride and joy back and i was not impressed at all,
1. Shut lines are all over the place,
2. The tracking was a mile out, probably due to the bent inner rack end which they missed and left on the car, and tried to track it as it was, angry is an understatement,
3. Headlight alignment, which is lucky i checked, was about 12" higher on the os as it was the ns, probably ready for blinding people.
4. The undertray which was supposedly a new one was scraping on the floor on the way home as they didnt bolt it up properly.
5. The whole car shook violently at 60 + mph due to the worst ever wheel balancing and dodgy tracking.
Luckily ive sorted all these bits out now and im once again falling in love with my V40 D3 Lux Nav, its a lovely car too drive and all the little gizmos make it a treat to be in.
Ive just put a tuning box on her that was bought from Amazon, with a very noticeable difference in fuel economy and speed, big thumbs up for £70.
Anyway back to the point of the repairers, are they not supposed to return the car to as new as possible standards, or is it bodge it and get rid ????
I use AXA for my insurance so not a tin pot group, is there a way of complaing to them or is it to the workshop themselves ???
Cheers guys sorry for the rant lol.
Post 818639 by Harvey on 2019-06-05 20:05:47
Contact your insurance company and explain the issues email list of faults with photos.
Also ask what they paid for the job the garage did and what new parts they said were required by garage.
The time I used a garage/bodyshop the car was like new and couldn't see what was done .
Post 818646 by LeeT5 on 2019-06-06 13:36:40
Sometimes, it's best to just walk away!
I doubt you'll have any joy with the repairing garage and at the end of the day, will it be worth all the aggro?
If you have sorted it, then you've kinda shot yourself in the foot, as you never gave the repairing garage a second chance to rectify the issues. This is the first thing the insurer will ask....'Have you spoken to the garage Sir and asked them to rectify the issues?'...
You can't fix the faults yourself and then expect to claim. The insurer will not like it and the garage will tell you to do one!
Unless there are still issues relating to the accident, which you can prove, you will struggle to mitigate a claim.
Post 818720 by hillmangt on 2019-06-28 12:37:51
Totally agree with Lee
I have worked in the car insurance business.
Firstly you should have checked for obvious errors ie. shut lines and refused to accept vehicle.
Contacted insurance company and they would have sent their assessor to check it before any payment was handed over by AXA.
Any further issues can also be given to AXA for their assessment as the work is guaranteed and also if they are an AXA recommended repairer they could lose that if they don't fix things.
The fact you fixed things yourself will have voided that guarantee and any obligation the garage or AXA had to you.
I appreciate that sometimes its quicker to fix these things yourself especially if you feel the garage is poor and I have done so myself.
Best to move on and enjoy the car and just don't use them again.